We ship orders within Canada & USA only. Orders will be shipped within 24-48 hours.
Orders will be processed within 24-48 hours of initial payment. Orders are processed by KOOKA Boutiques during opening hours .
Free shipping on all orders over $50.
You will receive confirmation by email with all information, including applicable tracking numbers once your order has been shipped. We are unable to cancel an order once the item(s) have been shipped.
We accept returns and exchanges of new merchandise within 30 days of shipment if the following conditions are met.
1. Items must be unused, Worn or washed items are non-returnable and non-refundable.
2. All items must be clean with all tags attached as per it's original shipment package.
We are not responsible for returns that are lost or damaged in the delivery process. When returning garments by post or courier, they should be returned in the condition which they were received. All items damaged, worn or used is not applicable for refund or exchange.
We process a refund within 3 days of receiving your returned order, and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow up to 5-10 working days for the refund to be credited to your account.